FAQs

WHERE ARE YOU BASED?

 We are based in Denver, Colorado.

HOW DOES SHIPPING WORK?

Neaternest only uses reliable shipping carriers such as USPS, UPS and FEDEX. Packages typically take 3-5 business days and are typically shipped from Denver, Colorado.  We also utilize Amazon's Fulfillment services and so your product may arrive in an Amazon box and ship from a warehouse closest to you.

Nothing ships from China.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the return process.

 

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA - choose what most suits you! All products are listed in US Dollar, and our system will automatically convert your currency to make it easy for you when placing an order.

If I change my mind, can I cancel the order?

Sure! Just contact us at support@neaternest.com and we’ll be able to edit or cancel an order for you as long as it hasn’t already been processed.

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away at support@neaternest.com and we'll guide you through the process.

 

HOW DO I FOLLOW YOU ON SOCIAL MEDIA?

 

Feel free to check us out on Facebook: http://www.facebook.com/neaternest